COOL5 BRAND
We are a Polish manufacturer and distributor of specialty automotive chemicals and packager of technical gases and replacement refrigerants R134a and R1234yf for air conditioning and heat pump equipment and units. In addition, we offer car cosmetics, confectioned in both spray and aerosol form, as well as waxes and coatings for car paintwork. We have an in-house research and development laboratory where we improve product quality and coating consistency. The entire production process is carried out in our own manufacturing facility, using our own production and warehouse staff. We distribute our products to our distribution network in Europe, Africa and North America.
GUARANTEED DELIVERY TIME
We have our own production facility and warehouse with specialized staff. For this reason, we make every effort to ship each order as soon as possible after payment is credited. During this time, we send you electronically (e-mail or sms) a change in the status of your order.
Help us to continuously improve our service - by reporting any comments or deviations to: contact@nox2.eu
Customer Service Officer Arnie Novak - arnie@nox2.eu
GUIDE TO SAFE SHIPMENT COLLECTION
We make every effort to ensure that the products sent to you arrive intact. (a) we inspect and monitor goods shipped from our warehouse (b) the packaging stage is also largely monitored (c) the courier receiving the consignment shall at the same time confirm that the packaging of the goods received is intact
ON THE WAY TO THE CUSTOMER
We send you electronically (e-mail or text message) any changes to the status of your order. You can monitor the status of your order yourself at any stage of dispatch by following the link provided.
PACKAGE RECEIPT
Before you sign for your parcel from the courier, carefully check the packaging on all sides.
The courier cannot refuse to check the parcel at the time of collection.
If you notice any damage to the packaging or the goods (e.g. holes in the packaging, dents, tears, rips, etc.) then immediately ask the courier to draw up a damage report.
DISCLAIMER REGARDING THE CONDITION OF SHIPPING
If you notice damage to the packaging, goods or quantity shortages, please report this preferably by email to our email address: contact@nox2.eu within 24 hours of the courier's visit.